Troubleshooting

Common issues and what to try.

AI flashcard generation fails

AI generation is built in — there is no API key to configure. If generation fails:

• Wait and try again. Most failures are temporary network or service issues.
• Check your internet connection.
• Try a different word to see if the issue is word-specific.
• If you see a monthly fair-use message, you have reached this month's AI allowance. Add and edit flashcards manually until next month.
• If failures persist, contact Support.

You can always add flashcards manually. See Generating Flashcards.

Words not appearing in review

• No flashcards — words without flashcards are never reviewed. Generate or create cards on the word detail page. Filter by No flashcards on the Words page.
• Needs triage — words still in Triage are not in the review queue until you generate cards or accept them. Open Triage.
• Not yet due — if you rated Good or Easy recently, FSRS may have pushed the word days or weeks ahead. This is expected.
• Suspended — suspended words are skipped. Unsuspend from the word detail page.
• Wrong language — check the language switcher in the navigation bar. Each language has its own queue.

Zero cards due

This is normal when all due cards are reviewed for today. The Review page shows when the next card is due. Start a Practice Session on struggling words if you still want to study — those ratings still update FSRS.

CSV import errors

• File not accepted — use a .csv extension and comma delimiters.
• Garbled characters — re-save as UTF-8 without BOM.
• Words missing — the required header is text, not word. Blank text rows are skipped. See CSV Import.
• Extra columns — columns not mapped to Word, Translation, or Part of speech are stored as metadata.

Anki import errors

• File not accepted — export from Anki as .apkg, not CSV or plain text.
• Garbled fields — HTML and [sound:] tags are stripped. Check the preview before confirming.
• No words imported — map a field to Word. Blank Word values are skipped. See Anki Import.
• Duplicates — import does not deduplicate. Clean your deck in Anki first if needed.

Image search shows no results

• Image search is on Add image / Replace for an image based flashcard — not on the word itself.
• Works best for concrete nouns. Try English search terms.
• Try a more specific or more general query.
• Check your internet connection if search returns nothing at all.

Notebook issues

Notebook is text-only — there is no audio recording in the web app. Use your device's voice-to-text to dictate into a note if needed.

Converting a note to a word does not delete the note. If a note is missing, it was deleted from the Notebook list.

Subscription or billing

See Profile & Settings or contact Support.

Still stuck?

Contact Support with:

• What you were trying to do
• What happened instead
• Your browser and operating system
• Any error messages